VivoAquatics Updates

15 Ways to Outsmart High Staff Turnover at Your Hotel or Resort

July 7, 2022

The hospitality industry is known for its high staff turnover. In fact, the average turnover rate for hotels is a whopping 73%. That means that for every 100 employees you have working at your hotel or resort, 73 of them will leave within a year. Additionally, the pool industry has notoriously high turnover. In fact, the average tenure for pool service technicians is just 18 months, according to a study by the Association of Pool & Spa Professionals.

There are a number of factors that contribute to this high turnover rate, including low pay, long hours, and stressful working conditions. But no matter what the reasons are, high staff turnover can be a huge problem for your business. Not only does it cost you money in terms of recruitment and training expenses, but it can also lead to decreased guest satisfaction and higher levels of stress for your remaining employees.

If you're struggling with high staff turnover at your hotel or resort, there are a number of things you can do to try to improve the situation. Here are 15 tips to help you outsmart high staff turnover at your property:

How to Outsmart High Staff Turnover

1. Keep Your Recruitment Process Efficient

The first step in reducing high turnover is to look at every step of the process, starting with recruitment. Recruitment is often one of the most time-consuming and expensive aspects of running a hotel or resort, so it's important to make sure that your process is as efficient as possible.

If you want to reduce staff turnover you first have to make sure that your recruitment process is as efficient as possible. When you're looking to fill a position, take the time to write a detailed job description that accurately reflects the skills and experience you're looking for. Then, post the job on various online job boards and use an applicant tracking system (ATS) to help you keep track of all the candidates.

The labor shortage means you may not be able to find experienced pool experts. VivoPoint gives you access to proper training and automation, which means you can easily recruit entry-level talent. With pool automation software, it's easier than ever to train employees and assist them in their daily job duties.

2. Make Sure New Hires Are a Good Fit

One of the biggest mistakes you can make when trying to reduce staff turnover is hiring someone who isn't a good fit for the job. Even if a candidate has all the right qualifications on paper, they may not be well-suited to the specific position you're trying to fill.

To avoid making this mistake, take the time to get to know each candidate during the interview process and make sure they're a good fit for your team before extending an offer. This is a great way to make sure you can hire employees that fit your culture and will perform well with the rest of the team. Doing so will also help reduce costly recruiting mistakes and help you improve your chances of keeping employees long-term.

3. Train Your Staff Thoroughly

Once you've hired a new employee, it's important to provide them with comprehensive training so they know exactly what is expected of them in their new role. In addition to showing them how to perform their duties, make sure to give them a tour of the property and introduce them to other members of the team. By providing thorough training, you'll set your new hires up for success and help them feel more comfortable in their new role.

VivoPoint makes it easy to train your staff. With the VivoAquatics ecosystem, you’ll have access to advanced training and services to improve your staff’s efficiency. With VivoPoint, you aren’t just getting software, you’re getting an entire network of experienced commercial pool and spa professionals.

4. Set Your Employees Up for Success

The first step in setting your employees up for success is to ensure that they have access to the right tools and information. Your pool management system should include a library of standard operating procedures (SOPs) and checklists. These SOPs and checklists will serve as a reference for your employees when they are performing tasks related to pool maintenance, safety, and operations.

VivoAquatics uses embedded automation as well as free info on standard operating procedures and checklists to ensure effective pool management.

These resources help improve your employee performance, which leads to increased job satisfaction. This isn't just important for reducing staff turnover, but also for the safety of swimmers and keeping your hotel or pool in compliance with local health codes. VivoAquatics can help you set your team up for success so you can help reduce turnover while increasing efficiency.

5. Provide Clear Expectations and Feedback

In order to reduce staff turnover, it's important to provide clear expectations and feedback to your employees on a regular basis. Make sure they know what is expected of them in their role and give them feedback on their performance on a regular basis. This will help them understand how they're doing and give them the opportunity to improve their skills.

It's critical to provide clear expectations to employees. Without clear expectations, employees may become frustrated and leave the company. Be sure to provide regular feedback so that employees know how they are performing and where they need to improve.

With VivoPoint, you can set clear expectations for employees by creating task lists and assignments. Task management is made incredibly simple through our aquatics operation software. Employees can accept and manage tasks with just one simple tap. This means that employees will have clear, easy-to-follow directions. This can help employees know what is expected of them, and also know what's on their plate, even if they're out and about on the property.

6. Reward Employees for a Job Well Done

It's critical to recognize employees when they do a great job. Studies show that feeling valued and appreciated leads to increased job satisfaction, which in turn boosts productivity. There are many ways to show appreciation, from a simple "thank you" to more public forms of recognition such as company-wide announcements or awards.

VivoPoint makes it easy for you to recognize when employees do well. Our aquatics operation software helps track who did what, as well as data that shows employee productivity. This makes it easy to see if employees need recognition, coaching, or additional help to do their jobs.

When done right, employee recognition is a key part of building a positive and productive work environment. It shows employees that their hard work is noticed and appreciated, and it can help motivate them to maintain or even improve their performance. Additionally, recognizing employees can foster a sense of camaraderie and teamwork within the workplace.

As a manager, it’s important to take the time to recognize your team’s accomplishments, both big and small.

You can do this in a number of ways, such as:

  • Sending out an email congratulating them on a job well done
  • Mentioning their achievement in your next team meeting
  • Giving them a shout-out on social media
  • Giving them a small gift or bonus
  • Taking them out for lunch or coffee
  • Simply saying “thank you” and letting them know you appreciate their hard work

So if you’re not already doing so, make sure to start recognizing your employees for a job well done. They’ll appreciate it – and you’ll reap the benefits of having a motivated and engaged team. And that’s a win-win for everyone involved.

7. Offer a Competitive Salary and Benefits Package

We know this one may be difficult, especially for smaller commercial pool and spa facilities. However, with VivoPoint or VivoPoint Pro you can increase your revenue and see an ROI almost immediately. This allows you to save money, grow, and improve cash flow.

Offering a competitive salary and benefits package is one of the most effective ways to reduce staff turnover at your hotel or resort. Be sure to offer wages that are in line with the industry average for your area, and offer benefits that will attract and retain quality employees. These may include health insurance, dental and vision coverage, paid time off, 401(k), and tuition reimbursement.

8. Treat Your Employees Well

This should be a no-brainer, but it is still worth going over anyway. It’s critical to treat your employees well. It’s not just the right thing to do (though it is, indeed). Treating your employees well is another essential key to reducing staff turnover.

Be sure to communicate clearly and regularly with your team members, provide feedback that is both positive and constructive, offer opportunities for professional development, and create a positive work environment where employees feel appreciated and supported.

If in doubt, follow the golden rule. Treat employees how you would like to be treated, especially if you were in their shoes. This can go a long way towards workplace satisfaction and happiness, as well as reducing staff turnover at your hotel.

9. Offer Opportunities for Professional Development

One way to reduce staff turnover at your hotel or resort is to offer opportunities for professional development. By offering employees opportunities to learn new skills and advance their careers, you can show them that you are invested in their future with your company. This can help to retain quality employees who might otherwise look for opportunities elsewhere.

Additionally, providing professional development helps your hotel or resort as well. The more highly trained your employees are- in both hard and soft skills- the better they will be at their jobs. They’ll be more qualified to do their jobs, as well as have a greater sense of overall satisfaction.

You can easily achieve this by being part of the VivoPoint Ecosystem. VivoPoint's Aquatics Operations Software offers ongoing support, services, and training programs to help employees develop their skills.

10. Invest in Employee Retention Programs

Employee retention programs are another excellent way to reduce staff turnover at your hotel or resort. These programs can include initiatives such as offering referral bonuses to employees who refer new hires, providing discounts on hotel rooms and restaurants for employees, and offering rewards for years of service.

With VivoPoint, you can identify exactly how employees are performing. By using the software's performance management system, you can give employees the feedback they need to improve their performance. This system can also be used to identify which employees are at risk of leaving the company, so you can take steps to retain them.

11. Address Issues Promptly and Fairly

Another way to reduce staff turnover at your hotel or resort is to address issues promptly and fairly. If an employee has a problem with their job, their manager, or their co-workers, it is important to address the issue quickly and resolve it in a way that is fair to all parties involved.

By addressing issues promptly and fairly, you can show your employees that you value their concerns and that you are committed to resolving them.

With VivoPoint, you can easily keep track of commercial pool and spa performance, as well as the who, what, when, and where, behind task management. This means you can make sure that everyone does their part, and you can provide coaching to employees who may need a little more help. You can also reward employees who are doing great. When everyone does their part, there are less likely to be issues among employees.

12. Create a Positive Work Environment

A positive work environment is essential to reducing staff turnover at your hotel or resort. Be sure to create an environment that is respectful, supportive, and collaborative. This will help employees feel appreciated and valued, and it will encourage employees to stay at your hotel or resort.

13. Improve Communication

Communication issues are a common reason for problems in the workplace. In fact, workplace communication statistics show that 86% of executives and employees note that ineffective communication and collaboration are the primary causes of workplace failures.

One common communication problem in the workplace is the breakdown of communication between managers and employees. When employees feel like their managers are not listening to them or valuing their input, it can lead to a feeling of disconnection and resentment. In order to avoid this issue, managers should make an effort to regularly communicate with their employees and value their feedback.

Another common communication issue in the workplace is miscommunication between coworkers. This can often happen when there is a lack of clarity about roles and responsibilities, or when people are working on different parts of a project without coordinating with each other.

Miscommunication can also happen when people have different communication styles, such as if someone is more direct while another person is more passive. To avoid miscommunication, it is important to be clear about expectations and roles and to take the time to discuss projects and tasks with all relevant parties.

If you are aware of potential communication problems in the workplace, you can take steps to avoid them. By maintaining open lines of communication with your employees and coworkers, you can create a productive and positive work environment.

Aquatics operation software allows you and your team to stop having issues in communication.

VivoPoint gives you facility-wide operational visibility, which can help team members collaborate- and communicate- more effectively. You can easily get on the same page. Combined with effective communication practices, this is a great way to help your team communicate better than ever, which can help reduce turnover at your hotel.

One of the best ways to prevent communication problems at work is to encourage open communication from the start. Let your team know that you’re open to hearing their ideas and concerns, and create an environment where they feel comfortable speaking up.

You can do this by:

  • Asking for their input during meetings and brainstorming sessions
  • Making yourself available for one-on-one conversations
  • Encouraging them to speak up if they have an idea or concern
  • Giving them regular feedback, both positive and constructive
  • Thanking them for their input and letting them know you value their ideas

By creating an environment of open communication, you’ll foster a more collaborative and productive team.

14. Free Up Employees for Higher Level Tasks

An effective pool management system should include features that help you plan and schedule tasks, manage inventory, and provide guidance on best practices. By automating these processes, you can free up time for your employees to focus on providing excellent customer service and engaging in higher-level tasks. When employees are freed up to do higher-level tasks, they often feel more challenged, leading to feeling rewarded and enjoying higher job satisfaction.

This is an important part of reducing staff turnover.

15. Empower your team with technology.

It’s easier than ever to achieve impressive feats by going the extra mile with tech to enhance team productivity. This will increase productivity, help employees succeed, and make their job easier.

Employees can easily see what tasks need to be done, without being coddled, babysat, or micromanaged. This can be a powerful way to both increase productivity as well as reduce staff turnover.

Before You Go

By following these tips, you can reduce staff turnover at your hotel or resort and create a more positive work environment for your employees. With VivoPoint, you can easily implement these strategies and start seeing results. Contact us today to learn more about how our aquatics operations software can help you reduce staff turnover.

Hotels all Over the World Trust VivoPoint and VivoPoint Pro to reduce costs while increasing efficiency.

We’re an industry-leading aquatics management software company that's serious about pool safety, profitability, and growth. Whether you want to reduce staff turnover or save on chemical and energy usage, we’ve got you covered.

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  • Increase pool safety
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